Returns & Exchanges

We want you to love your Smartwool gear as much as we do. That’s why we offer a 90-day risk-free trial on every purchase made directly from our website.

If you’re not completely satisfied for any reason, simply return or exchange your items within 90 days of the original purchase date — yes, even if you’ve worn or washed them. We provide free return shipping on all U.S. orders.

For holiday purchases made between November 1 and December 31, we extend our return window to 120 days from the purchase date, giving gift recipients plenty of time to decide.

How to Start a Return or Exchange

Step 1: Begin Your Request

  • Have an account? Log in and go to your Order Details.

  • Guest or Gift Recipient? Visit our Order Status page. Please have your order number and the purchaser’s last name ready.

Step 2: Choose Your Option

  • Select the item(s) you wish to return.

  • Tell us the reason for the return.

  • For exchanges: Choose the new size or style you’d prefer. We’ll send your new items once your return is processed.

Step 3: Package Your Item(s)

  • Help us reduce waste by reusing the original box or bag. Any secure mailer will work.

Step 4: Get Your Free Return Label

  • Print the prepaid return label from our returns portal.

  • No printer? Select the QR code option and FedEx Office will print the label for you at no charge.

Step 5: Drop Off Your Package

  • Ship your return at any FedEx or USPS location.

Step 6: Receive Your Refund or Exchange Confirmation

  • Once your return is received and processed at our warehouse, you’ll get an email confirmation.

  • Refunds are issued to your original payment method. Exchanges are shipped out promptly.

Returns FAQ

Can I return or exchange items I’ve worn or washed?
Yes! We encourage you to try your gear on real adventures. Items purchased on our website can be returned or exchanged within 90 days of purchase, regardless of whether they’ve been worn or washed. After 90 days, please contact our customer service team for assistance.

How do I process an exchange?
We do not offer direct online exchanges at this time. To exchange an item, please initiate a return for the item you wish to send back, and place a new order for the correct size or style. Your original return will be refunded upon receipt.

What is the return policy for holiday gifts?
For orders placed between November 1 and December 31, the return window is extended to 120 days from the original purchase date. This gives gift recipients extra time to exchange or return.

How long does it take to receive my refund?
Refunds may take 3-5 weeks to process due to shipping and bank processing times. You will receive an email confirmation once your refund has been initiated.

Can I return a gift without the order number?
Yes, but we recommend asking the original purchaser for the order number and their last name to simplify the process. If that’s not possible, please contact us for assistance.

I purchased my items at a retail store — can I return them online?
Please return store purchases to the original store of purchase. Our website only accepts returns for items bought directly from us.

What if I used a discount code on my purchase?
You’re welcome to apply a current discount code when placing a new exchange order. For assistance with your specific situation, please contact us.

Can my refund be issued to a gift card?
Your refund will be issued back to the original payment method used for the purchase. If a gift card was used, you’ll receive a new gift card via email.

How do I return a 3-pack or 4-pack of socks?
To return a value pack, you must return all pairs included in the pack. Partial returns are not accepted.

  • For a 3-pack, select 3 from the drop-down menu (total number of pairs).

  • For a 4-pack, select 4 from the drop-down menu.

  • For multiple packs, enter the total number of pairs (e.g., two 3-packs = 6 pairs).

Entering the correct total number of pairs ensures accurate processing and avoids refund delays.