Shipping

We currently offer shipping to addresses within Canada and the United States (including Alaska, Hawaii, APO, FPO, and most U.S. territories). Orders begin processing immediately and ship out within 1–2 business days. Business days are Monday through Friday (excluding holidays). When your order ships from our facility, you will receive an email with a tracking number.

Shipping Rates

We are pleased to offer FREE shipping on all orders within Canada and the United States — no minimum purchase required, no promo code needed.

 
 
Shipping Method Cost Delivery Time Notes
Standard Ground (Canada) Free 5-10 business days Available for all provinces.
Standard Ground (US) Free 5-7 business days Available for all 50 states.
Expedited (Canada) Calculated at checkout 2-3 business days Available for most provinces.
Expedited (US) Calculated at checkout 2-3 business days Continental US only. Not available for AK/HI or PO Boxes.

Expedited Shipping Notes:

  • Orders with expedited shipping must be placed before 12 PM EST, Monday–Friday, to be processed for same-day shipment.

  • Expedited shipping is available within the continental US only (excluding Alaska and Hawaii).

  • Expedited shipping is not available to PO Boxes.

  • We do not offer and cannot guarantee weekend delivery of expedited orders.

Holiday Shopping Deadlines

Last day in December to place an order for estimated arrival before Christmas:

 
 
Shipping Method Order By Date
Standard Ground December 15
Expedited (2-Day) December 22*
Expedited (Overnight) December 23*

*For orders received before 11:30 AM EST. Excludes Military APO/FPO/DPO AE addresses outside the continental USA.

Shipping Delays

We are not responsible for delivery delays due to reasons outside of our control, such as carrier delays, severe weather, natural disasters, or strikes. We ship all orders the same day that we provide your tracking information via email. Once a package leaves our facility, we no longer control how your order is handled or where it is sent.

International Shipping

We currently do not ship to addresses outside of Canada and the US from this website. Please visit our Store Locator to find a retailer near you.

FAQ: Shipping & Recent Orders

I didn’t receive an email confirmation of my online order. What do I do?
First, check your spam folder. If it’s still not there, contact us at any time.

Can I change or cancel my order?
If you made an error on your order, like ordering the wrong size, our order confirmation page allows you to cancel it for one hour after it was placed so you can resubmit the order with the correct information. After the first hour, we cannot cancel or change an order.

We may be able to accommodate address updates after the initial hour, but we cannot guarantee it, as we work quickly to process and ship your orders. Please email us at [email protected] with the email subject line “UPDATE SHIPPING ADDRESS”, and our team will do our best to accommodate your request.

If you can’t cancel your order, don’t fret — we’ve got you covered with free returns and exchanges.

When will my order ship?
Orders begin processing immediately and ship out within 1–2 business days. Business days are Monday through Friday (excluding holidays). When your order ships from our facility, you will receive an email with a tracking number.

Do you offer expedited shipping options?
Yes, we offer expedited shipping options calculated at checkout. Orders must be placed by 12 PM EST to ship same day. Expedited services do not offer Saturday delivery. If an order is placed before 12 PM on a Friday and next-day service is selected, that order will be delivered on Monday.

Can I ship my order outside the US or Canada?
We currently do not ship to addresses outside of the US and Canada from this website. Please visit our Store Locator to find a retailer near you.

I just bought a new pair of socks and both have an “L” inside the cuff. Did I mistakenly get two left socks?
We don’t make asymmetrical socks. That letter represents the size, in this case size large. All of our socks are knit with a size letter or letters inside the cuff.

I bought two different pairs of socks in the same size, but when they arrived one pair was clearly bigger than the other. Did I get sent the wrong size or a mislabeled sock?
Most likely not, especially if one is an Ultra-Lightweight Run sock. We knit our socks with a variety of yarns in different weights — from Ultra-Lightweight to Heavyweight — depending on their intended end-use. Our Ultra-Lightweight Run socks, for example, are knit using super thin strands of Merino Wool and extra stretchy Lycra Spandex. The result? The Run sock will look smaller than say a Midweight Hike sock of the same size due to their respective yarn constructions. Slip them on and you’ll see they both fit perfectly – the Run sock just offers more stretch and rebound.

If you want to double-check sizes, we knit the size letter (S, M, L, etc.) into the cuff of every sock. If the size is incorrect or you’re still having issues with fit, please contact our customer service team.

My packaging looks different, why is that?
We are rolling out new packaging. There is a chance what you receive might either be mixed or something you’ve never seen. The socks are no different. On the new packaging, we increased the size of the size chart, provided a height chart, and reorganized how we describe weight and cushion to what we believe is an easier-to-understand system, based on customer feedback.

Didn’t find the answer to your question?
You can visit our FAQ Help Center to try looking under a different help topic or contact us at any time.

Contact Us:

  • Email: [email protected]

  • Phone: +1 (437) 888-5647

  • Hours: Monday – Friday, 9am – 5pm EST